BPM Articles and White Papers

The Quiet Evolution in Best Practice and its impact on Business Improvement
By David Key
Date: 19/10/2011

Many companies that employ highly skilled labour to create high value products and services are missing opportunities presented by changes to management standards, to reduce operating costs, improve risk management and sharpen customer response.

This paper explores these opportunities in detail and goes on to suggest that any company relying on Lean / Kaizen / Kanban for its improvement without accounting for these changes is exposing itself to unnecessary risks and costs.
Download "The Quiet Evolution in Best Practice and its impact on Business Improvement".

A Study in the use of BPM to increase profits
By David Key, Stephen Justice and Martijn van der Kaaij
Date: 26/10/2010

This paper demonstrates through an example case study how a properly structured business improvement programme focused on business processes can achieve a rise in profit of 15% within 18 months, with a continued internal rate of return on investment of 76%. We follow a medium sized construction company and examine in detail how they used BPM to achieved that result.
Download "A Study in the use of BPM to increase profits".

An Investigation into Business Process Management Success Factors: Process Ownership
By Martijn van der Kaaij and David Key
Date: 24/09/2010

In 2008 IBM and 'The Register', produced a report entitled: ‘BPM: lessons from the real world’. In it, the authors proposed seven factors which they discovered were critical for the successful application of Business Process Management (BPM) initiatives. In this the first in of a series of seven white papers, we look at the first issue proposed by IBM and The Register - process ownership.
Download "An Investigation into Business Process Management Success Factors: Process Ownership".

Improving Organisational Performance through Strategic Process Alignment
By Stephen Justice & David Key
Date: 30/06/2010

This paper aims to address a thorny and controversial issue. Can process management, usually seen as a very tactical operation, be applied to organisations in such a way that it might enable them to improve their corporate performance? In particular can process be used as a tool to ensure that effort across the organisation is pulling in the right direction?
Download "Improving Organisational Performance through Strategic Process Alignment".

An Investigation into Business Process Management Success Factors: Process Knowledge and Effectiveness
By Martijn van der Kaaij and David Key
Date: 25/11/2010

The latest of these BPM Success Factors white papers identifies just how important it is for an organisation to include its employees in the implementation of a Business Process Management programme and looks at the way organisational behaviour towards knowledge-sharing has changed over the past two years.
Download "An Investigation into Business Process Management Success Factors: Process Knowledge and Effectiveness".